West Bend, WI – A cracked or chipped windshield is a problem nobody has time to deal with but at Glass Doctor® at 848 S. Main Street in West Bend, owners Josh and Lindsey Uelmen know their customers are looking for a fast, professional repair that gets them back on the road safely. Josh offered a behind-the-scenes firsthand look at what goes into replacing a windshield – the meticulousness of the process is rather fascinating.
Need your windshield or other glass repaired, replaced, or shined – give Auto Glass Doctor in West Bend a call at (262) 214-0906.
West Bend, WI – Josh and Lindsey Uelmen have always believed in family values, and a good, honest day’s work—so when the opportunity came to open a Glass Doctor franchise in West Bend, they knew it was the right fit.
The couple officially opened their doors on February 4, setting up shop at 848 S. Main Street in the West Bend Plaza.
The location was a perfect match, offering plenty of space with an 8,000-square-foot shop, which can accommodate at least 10 vehicles, and a garage door large enough to accommodate large vehicles such as box trucks. “We looked at a few locations, but this one had everything we needed—visibility, space, and convenience for customers,” said Uelmen.
Glass Doctor, a nationally recognized franchise with a hometown feel, stood out to the Uelmens because of its strong owner network and commitment to customer service. “Other franchises talk about values, but Glass Doctor owners really live them. The respect, integrity, and customer focus were what sold us,” Uelmen said.
West Bend’s automotive community has welcomed the new business with open arms. With nearby shops, Kwik Trip, and George Webb drawing traffic to Main Street, Glass Doctor is in good company. “There are a number of automotive businesses around here, and we all complement each other well,” said Uelmen.
Glass Doctor West Bend offers a full range of services, including windshield replacements, chip repairs, and even recalibrations for modern vehicles equipped with advanced driver assistance systems (ADAS). “A lot of people don’t realize their cars have these safety systems, but when we replace a windshield, we make sure everything is recalibrated so they’re back on the road safely,” said Uelmen.
Customer satisfaction is at the heart of what the Uelmens do. Their “Make It Right” guarantee ensures that if something isn’t perfect, they’ll fix it—no extra charge. And their pricing? “We’ve had customers tell us we’re cheaper than some of the big names out there. It depends on the vehicle, but we always try to be fair,” Josh said.
Beyond windshield work, Glass Doctor also offers headlight restoration and a special water-repellent coating for windshields that lasts up to two years. “It’s all about making driving safer and easier for our customers,” said Uelmen.
The shop operates Monday through Friday, allowing the Uelmens and their team to maintain a work-life balance while still providing top-notch service. “We all have families, and we want to make sure we’re here for them, too,” he said.
For those in need of glass repair in West Bend, Glass Doctor is ready to help. Whether it’s a quick chip fix or a full windshield replacement, Josh and Lindsey are proud to serve their community with honest work and a smile. “We just want to be the solution people can count on,” said Uelmen. “That’s what Midwest values are all about.”
