West Bend, WI – Cast Iron Luxury Living has a pair of job openings. One is for an assistant property manager and the second job is for a leasing consultant. See details below. Contact 262-334-7943 to schedule an interview.
JOB DESCRIPTION
JOB PURPOSE or JOB SUMMARY: Full Time @ $18 an hour
Daily activities for an Assistant Property Manager involve leasing apartments and providing quality service to prospective and current residents. The Assistant Manager is responsible for administrative tasks related to running the multi-family community. Individuals interested in the Assistant Manager position will possess a high level of energy, a professional image and superior communication skills. General requirements for this position include the flexibility to work most weekends.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Leasing
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- File guest cards and maintain per established procedures.
- Inspect models and available “market ready”, communicate related service needs to Property Manager.
- Demonstrate community and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
- Ensure apartment is ready for resident to move-in on agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again.
- Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
- Assist in monitoring renewals. Distribute and follow-up on renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
- Always represent the company in a professional manner.
Administrative
- Type lease and complete appropriate paperwork and input information in MRI accurately and on a timely basis.
- Maintain current resident files.
- Maintain and record daily inspections for the community.
- Distribute all community-issued notices.
- Maintain accurate monthly commission records on leases and renewals for bonus purposes.
- Assist management team with other various tasks as required.
- Consistently implement policies of the community.
Resident Retention
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
- Maintain open communication with Property Manager and Maintenance Manager.
- Contribute to cleanliness and curb appeal of the community on continuing basis.
- Assist in planning resident functions. Attend functions and participate as host for any functions.
Marketing
- Participate in outreach marketing activities on a regular basis to obtain prospective residents.
- Advise residents of referral concessions.
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Conduct market surveys and shop competitive communities
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Description of other duties that may be assigned: Perform general office duties such as answering the telephone, filing, copying, sorting/opening incoming mail, and preparing items for mailing.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
COMPETENCIES:
Assertiveness: Communicates position directly and honestly while demonstrating respect for others.
Customer Focus: Builds effective relationships, identifies customer expectations, sees issues from their point of view; offers practical recommendations.
Communication: Strong oral and written communication skills.
Business Knowledge: Knows how business works; demonstrates knowledge of current business practices and future trends. Knows the competition.
Decision Making Skills: Gathers and analyzes information, considers consequences, and arrives at a timely decision that meets organizational goals.
Ethics and Integrity: Possesses strong set of core values and beliefs consistent with social, ethical, and organizational principals. Confronts unethical situations.
Innovation: Generates new ideas and approaches to enhance the organization’s culture, style, or effectiveness.
Influencing: Presents information in a way that causes others to listen, consider alternate forms of accomplishing goals, and act to achieve goals.
Results Oriented: Drives behavior to emphasize achievement. Self-directed toward accomplishment. Is action oriented. Likes challenge. Pursues opportunities. Consistently high achieving.
Risk Taking: Acts and makes decisions despite the existence of uncertainty. Not fearful of acting with minimal planning.
Technical Skills: Demonstrates the knowledge and abilities necessary to perform required job elements to established standards. Remains current regarding developments and trends in areas of expertise.
Strategic Skills: Focuses on the big picture to identify trends and create opportunities.
Team Building: Builds on strengths and looks for ways to build positive relationships on the work team. Ability to support and contribute to community team. Demonstrates trust and respect for others.
Trust and Respect: Offers respect to all in the work environment, adheres to high personal standards of acceptance, reliability, openness, and consistency of action with words.
MINIMUM QUALIFICATIONS:
Education High School Diploma, GED, or equivalent skills.
Experience and/or Training Two years’ experience in relevant customer service.
Flexibility Ability to work a flexible schedule, including evenings and most weekends.
Technology/Equipment Proficiency in Microsoft Office including Word, Excel, and Outlook.
PREFERRED QUALIFICATIONS:
Experience and/or Training Individuals with experience in multi-family residential management, sales or hospitality services preferred.
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
LEASING CONSULTANT JOB DESCRIPTION- 25-25 hours a week at $13 an hour
Daily activities for a Leasing Consultant involve leasing apartments and providing quality service to prospective and current residents. Individuals interested in a Leasing Consultant position will possess a high level of energy, a professional image and superior communication skills. A preference is given to individuals with experience in multi-family residential management, sales or hospitality services. General requirements for this position include the flexibility to work most Saturdays.
JOB RESPONSIBILITIES
Leasing
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- File guest cards and maintain according to established procedures.
- Inspect models and available “market ready”, communicate related service needs to Property Manager.
- Demonstrate community and apply product knowledge to clients’ needs by communicating the features and benefits.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Ensure apartment is ready for resident to move-in on agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again.
- Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
- Represent the company in a professional manner at all the times.
Administrative
- Maintain current resident files.
- Maintain and record daily inspections for the community.
- Distribute all community-issued notices.
- Assist management team with other various tasks as required.
- Consistently implement policies of the community.
Resident Retention
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
- Maintain open communication with Property Manager and Maintenance Manager.
- Contribute to cleanliness and curb appeal of the community on continuing basis.
- Assist in planning resident functions. Attend functions and participate as host for any functions.
Marketing
- Participate in outreach marketing activities on a regular basis to obtain prospective residents.
- Advise residents of referral concessions.
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Conduct market surveys and shop competitive communities.
JOB QUALIFICATIONS
- Two years’ experience in customer service is preferred.
- Proficiency in Microsoft Office including Word, Excel, and Outlook.
- Demonstrate an ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Must possess a positive attitude and the ability to remain calm under all circumstances.
- Ability to work a flexible schedule, including evenings and weekends.
- MRI Experience is a benefit.
