October 1, 2020 – West Bend, WI – Customers leave in frustration Thursday morning as they find CHASE Bank, 600 W. Paradise Drive, in West Bend is “temporarily closed.”
A note taped to the window advises customers to schedule a phone meeting and touts the “convenience” of virtual banking.
A call to CHASE ended in a 15 minute wait and an eventual connection to a customer service representative in India. That person could not answer what was going on in West Bend.
CHASE used to have three branches in West Bend including one on Highway 33 and Eighth Avenue. That branch closed in 2019.
The closest branch in Washington County is in Germantown.
Calls to that bank are picked up by an automated message.
A clerk at the Germantown branch indicated the bank would reopen within two weeks.
Plymouth and Sheboygan Falls Wells Fargo are ” temporarily closed” aswell.